Customer Experience Lead
Hi,
Do you see yourself being responsible for…
- Developing an on/off-line contact strategy for BeLux in collaboration with Customer Marketing to engage key clients and build user journeys.
- Leading a team of members responsible for content creation and distribution to achieve business goals.
- Understanding the omnichannel approach to engaging with customers and optimizing conversions in line with customer insights.
- Coaching the team on finding and engaging with customers to increase sales conversions using a lead management approach.
- Helping the team use data to make the right decisions and find the right marketing technology and eCommerce strategy.
- Building short and long-term strategic Integrated Business Plans aligning marketing and sales.
... then read on, because…
Our partner, a global foodservice company, is currently seeking a Customer Experience Lead. This company is a leader in the dynamic food service market and offers a range of professional food and beverage products and services to customers across 22 Multi Country Organizations (MCOs) in 72 countries. As the Customer Experience Lead, you will play a key role in enhancing the customer experience for foodservice operators across all markets by developing and implementing targeted solutions that address customer needs.
Overall…
the Customer Experience Lead will play a critical role in executing the local (digital) selling strategy and delivering sustainable growth over multiple years, while optimizing the on/off-line end-to-end experience of prospects and customers in the Belgian foodservice market. The Lead will work closely with Customer Marketing, lead a team using a SCRUM approach, and support the team in finding the right marketing technology and eCommerce strategy, as well as building strategic Integrated Business Plans.
Interested? Then apply here!